Customer Service - Θέσεις εργασίας Κύπρος

Αναζήτηση Εργασίας (Each Day We Try to Be Better)

Customer Service

A leading social entertainment company is searching for qualified Customer Service / Site Support Staff (English) to join their team 

Job Description
  • Responsible for serving our many members by email and telephone 
  • Dealing with member inquiries and complaints
  • Processing transactions and moderation of the site content to ensure compliance with our policies
  • Respond to calls from members, answering their questions and resolving any issues they have 
  • Provide support to members by responding in a timely and complete manner to their email inquiries 
  • Collect and apply payments to member's profiles 
  • Moderate the site for content and fraud, where needed, carry out the appropriate corrective actions 
  • Respond to voicemail from members and potential members 
  • Work independently and actively participate within a team work environment 
Job Requirements
  • Previous CSR experience is an asset but not required
  • Ability to effectively communicate both verbally and written in English is essential 
  • Excellent telephone communication skills and mannerisms
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Ability to multi task and work in a fast paced environment
  • Strong organizational skills
  • Attention to detail and good trouble shooting skills
  • Ability to work with minimal supervision
  • Above average computer and Internet skills, particularly with typing and working knowledge with various Internet browsers
  • Flexibility to work weekends, holidays and evening shifts as staffing schedules require
How to Apply
All applicants should send their CV's and Cover Letters, highlighting the advertised position, to the following Email address:
Please make sure that in the e-mail subject line you include “Customer Service/Site Support”

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