Credit Control and Collection Representative MTN - Θέσεις εργασίας Κύπρος

Αναζήτηση Εργασίας (Jobs in Cyprus)

Friday, 28 March 2014

Credit Control and Collection Representative MTN

The role:
The successful candidate will be responsible for monitoring overdue accounts by performing various front line duties and through the guidance of his/her supervisor implement all collections procedures and initiate appropriate action to ensure minimum bad-debt rate.
-  Review the status of overdue accounts through reports provided by the IT- Billing Team
- Assist in report preparation. Report status of all overdue accounts assigned
Communicate overdue accounts requiring special handling
- Initiate collection action by contacting subscribers either verbally or in writing, using the proper approach
- Prepare all correspondence to be sent to customers with overdue balances
Negotiate terms of payment (e.g. installment arrangements) and prepare the installment agreement contracts
Monitor all overdue/installment payments through the review of ‘Payment Reports’
Contact subscribers with delayed installments and arrange for face to face collection if deemed necessary
Evaluate and review with the Credit Control & Collections Supervisor all cases for which legal action needs to be initiated
Prepare copies of the documents that need to be provided to the lawyer (i.e., copies of the outstanding bills, contracts and correspondence)
Answer subscriber queries with regards to overdue amounts
Confer with customers by phone or in person to deal with grievances, complains or disputes of overdue account balances
- Research disputed overdue account balances. Correct any errors, including misapplied payments, reversed late charges, direct deposit errors, and overpayments from billing errors
Provide the subscriber with the requested and necessary information according to the company’s policies and procedures.
- Report to the Supervisor any alarming complaint.
- Work within defined systems and processes. In addition, suggest improvements in his work areas
Risk/fraud responsibilities
Payments through credit cards
- Attend and execute any tasks assigned by the job holder Superior

- Diploma in, Business Administration or in a related field
Minimum 1 year of relevant work experience
Computer literate and proficient in use of MS Office
- Excellent communication skills – Greek and English

All interested candidates should send their CVs to stating the job title in the subject line.Applications close on 31 March 2014.