Casino Host, Loyalty Marketing - Θέσεις εργασίας Κύπρος

Αναζήτηση Εργασίας (Each Day We Try to Be Better)

Booking.com

28 Φεβρουαρίου 2018

Casino Host, Loyalty Marketing

Host, Loyalty Marketing (Cyprus)-031087
Description


Position Summary

The Host, Loyalty Marketing is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons. They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.  Act as a front line service representative, ensuring that a high standard of guest relations is provided to all patrons in accordance with established service standards. All dealings with both external and internal customers must be efficient, effective and professional at all times.

Primary Responsibilities
Deliver immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations;
Recruit and register players to the COD Membership Loyalty Program.  Promote benefits and offers;
Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption;
Ensure and maintain a quality database and reach daily recruitment targets;
Assess and identify the appropriate endorsements of complimentaries; hotel accommodations, food and beverages, services and miscellaneous items;
Assist members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures;
Maintain a quick response time to all calls to the members’ hotline;
Fulfill daily documentation and reports accurately in accordance to operations;
Provide assistance and support to liaising departments;
Provide access control at High Limit Podiums;
Assist with Promotional Chip Program and settlements procedures;

Qualifications


Experience
One year or above relevant experience in customer services field.
Education
High School Graduate Preferred;
Knowledge of the Greek and English language is a must, Russian or Arabic or any other language will be considered as an advantage;

Skills / Competencies
Willing to work on shifts, Flexible and accommodating;
Receptive and versatile in adopting new approaches and practices to meet changing circumstances;
High adaptability to various assigned job tasks;
Computer literate;
Excellent interpersonal and communication skills in Greek and English is highly regarded;
Ability to work under pressure, energetic and enthusiastic;
Possesses strong time management skills;
 

Job Sales & Marketing
Primary LocationCyprus
Organization City of Dreams Mediterranean

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