Casino Surveillance Operator (Cyprus) - Θέσεις εργασίας Κύπρος

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27 Φεβρουαρίου 2018

Casino Surveillance Operator (Cyprus)

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Surveillance Operator (Cyprus)-031058

Description


The Operator, Surveillance is to provide monitoring, analysis and protection of all revenue generating activity within the boundaries of company. To ensure that any violations of the law, internal procedures or illicit and illegal activities are logged and reported to the Senior Operator, Surveillance in a timely manner.

Primary Responsibilities


1.   Maintain Effective Relationship with Internal Customers
  • Maintain a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc;
  • Meet the customers’ requirements and expectations through the prompt and accurate relaying of information;
  • Build credibility with customers through professional behaviour;
  • Liaise with other departments to promote the Surveillance department;
  • Use discretion in handling difficult situations with the assistance of superiors;
  • Contribute to the teams’ effectiveness of the Surveillance team by promoting a professional image and handling all situations with the required confidentially;
2.   Work as part of a Team
  • Build credibility with other team members;
  • Contribute to team effectiveness by keeping informed and sharing knowledge and technical skills;
  • Maintain effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times;
  • Provide back up support to all team members to ensure the professional image and integrity of the Surveillance department is maintained;
3.   Analyse information from information technology systems
  • Evaluate and analyse information from multiple sources;
  • Respond to situations identified through surveillance and computer analysis systems;
  • Maintain control and confidentiality of Surveillance and computer systems;
4.   Operate Central Monitoring /Communication Console
  • Observe and analyse gaming and cash handling areas using advanced IT systems, in accordance with standard operating procedures;
  • Label, file, document and store recording mediums;   
  • Review gaming and cash handling activities to ensure procedures have been complied with and integrity maintained;
  • Ensure that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning;
  • Operate advanced IT systems and communication equipment in accordance with operating requirements;
5.   Survey Staff/ Customers Activity from the Monitor Room
  • Monitor staff and customers in accordance with “Code of Ethics, Conduct and Professional Behaviours” Policy;
  • Monitor illegal/suspicious activity of staff and customers within gaming and cash handling area, ensuring detected activities are reported to appropriate personnel;
  • Monitor, analyse and review gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc;
  • Monitor the integrity of gaming and cash handling functions through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc;
6.   Report on illegal activities
  • Monitor, detect and report on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed;
  • Document at illegal activities using recording mediums and the appropriate electronic reporting system;
7.   Confidentiality & Policy
  • Safe guard all confidential information whilst exercising due care to prevent its improper disclosure or use;
  • Comply with all company policies, rules, regulations, procedures and department ethics; and to perform all duties in accordance with the highest professional standards at all times.
8.   Adhere to all company policies and procedures
9.   Report accidents, injuries and unsafe work conditions to superiors and relevant departments
10. Perform other reasonable job duties as assigned by superiors form time to time

Qualifications


Technical / Qualifications and Experience

  • Secondary School Graduate;
  • Basic Mathematics;
  • Computer literate;
  • Previous Shift work experience is an advantage;
  • Written and spoken Greek and English is preferred;
  • No experience required as training will be provided;
Personal Competencies
  • High level of integrity;
  • Good organisational skills;
  • Observant;
  • Self-motivated
  • Approachable
  • Attention to detail

Job

 Surveillance

Primary Location

Cyprus

Organization

 City of Dreams Mediterranean

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