Digital Programme Manager (Ελληνική Τράπεζα) - Θέσεις εργασίας Κύπρος

Αναζήτηση Εργασίας (Each Day We Try to Be Better)

Booking.com
Booking.com

2 Μαΐου 2018

Digital Programme Manager (Ελληνική Τράπεζα)

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Digital Programme Manager
About Digital Delivery Office
The Digital Delivery Office’s purpose is to deliver mission critical digital
programme and project change across technology that supports the Bank’s
Omni-Channel and Customer Experience strategy. The work varies extensively
between landing new products and services to generate revenue, and
implementing regulatory or mandatory changes to sustain services for our current
business. We operate in a highly collaborative manner joining business and
technology teams together (“front to back”) to drive successful programme
execution.
Role Purpose
Responsible for overall leadership and delivery of a group of projects
underpinned by a common theme and related business case.
Key Accountabilities
Programme / Project Management
The identification, planning and coordination of a set of projects or work streams
within a programme of business change, to manage their interdependencies in
support of specific business strategies:
• Maintains a strategic view over the set of projects, providing the framework for
implementing business initiatives, or large-scale change, by achieving a vision of
the outcome of the project or programme.
• Aligns the objectives for defined and agreed activities with business change
objectives and authorises the selection and planning of all related projects and
activities.
• Plans, directs and co-ordinates activities to manage and implement complex
projects from contract/proposal initiation to final operational stage.
• Plans, schedules, monitors and reports on activities related to the programme or
project.
• Leads the programme or project teams in determining business requirements and
translating requirements into operational plans.
• Determines, monitors and reviews all programme or project economics, including
costs, operational budgets, staffing requirements, resources and risk, ensuring
that there are appropriate and effective governance arrangements, supported by
comprehensive reporting.
• Evaluates changes to programme and project management practices and
initiates improvement to organisation practices.
• Reviews quality of direct report’s project delivery at all stages through the project
lifecycle, ensuring best practice has been adhered to.
Benefits Management
Monitoring for the emergence of anticipated policy benefits to optimise the
business impact of individual and combined benefits:
• Promotes the change vision to staff at all levels of the business operation, brings
order to complex situations and keeps a focus on business objectives.
• Works with senior people responsible for the line business operation to ensure
that maximum improvements are made in the business operations as groups of
projects deliver their products into operational use.
• Maintains the business case for funding the programme and confirms the
continuing business viability of the programme or project at regular intervals.
• Responsible for the defining of benefits and outcomes in a SMART way, covering
Financial – P&L impact (revenue/cost) and Non-Financial – Non P&L (regulatory,
customer/employee satisfaction, reputation), working with the Accountable
Execution to agree and sign-off the benefits.
• Ensuring any risks, issues or assumptions against benefits must be outlined.
• Working with the Transformation Office and Strategy teams, to agree on the
governance approach for the periodic review of benefits.
Resource Management
The resource management process enables the effective planning, securing,
recording and review of the resource capacity required to successfully deliver the
defined deliverables through:
• Defining and gaining appropriate sign-off for the programme’s resourcing strategy
during the initiate phase.
• Agreeing the approval and supplier management process for incremental hires
and/or outsourcing
• Creating and maintaining a resource demand profile as part of planning and
monitoring activities, and formally requesting resource in a timely manner, and
• Reviewing actual performance against plan.
Stakeholder Relationship Management
The coordination of relationships with and between key stakeholders throughout
the design, management and implementation of business change:
• Ensures that stakeholder mapping is comprehensive and considers internal and
external stakeholders
• Develops a stakeholder plan to ensure that all stakeholders are appropriately
engaged and aware of their roles in the programme or project.
• Initiates and influences relationships with and between key stakeholders.
• Acts as a single point of contact for senior stakeholders and influencers.
• Supports effective business change by building relationships with and between
senior strategists, planners, designers and operational business partners.
• Initiates procedures to improve relations and open communications with and
between stakeholders.
• Initiates and has management oversight of processes to manage and monitor
relationships including lessons learned and the feedback loop to and from
business change teams.
Knowledge Leadership
The provision of advice, assistance and leadership in any area associated with
the planning, procurement, provision, delivery, management, maintenance or
effective use of deliverable and their environments. The consultancy can deal
with one specific aspect of technical knowledge and the business or it can be
wide ranging and address strategic business issues.
• Manages provision of specialist knowledge over a range of topics
• In own areas of expertise provide advice and guidance influencing the
effectiveness of the organisation’s business processes.
Decision-making and Problem Solving
This role requires evaluative judgment and analytical skills. The individual will be
required to operate within complex and changing environments, to be adept at
problem solving and to seek to develop or enhance existing systems or
processes
Person Specification
Essential
• The role holder will have strong people management and leadership skills.
• Experience of working in a matrix management environment.
• Exceptional stakeholder management skills, with the ability to inform business
decisions.
• Strong analytical/problem solving mindset but with the ability and willingness to
get into the details to find solutions.
• Ability to build and leverage relationships.
• Excellent communication skills with the ability to manage upwards and
downwards, working closely with senior business leaders.
• Previous track record of PMO with demonstrable expertise in supporting complex
business and technical programmes
• Strong experience of programme mobilisation, initiation and planning in addition
to management of established programmes
• Experience of managing business change/transformation challenges
• Experience of running both disciplined agile and waterfall programmes / projects,
in complex regulated organisations.
• Strong leadership skills with evidence of managing large teams across a range of
disciplines and locations
• A good technical base and understanding in the use and delivery of change
within the relevant technical disciplines
• Fully up to date with developments in individual area of expertise and will be
expected to keep abreast of emerging technologies and potential for application
within the Bank.
• Ability to negotiate and solicit engagement at all levels of the organisation, and
strong experience of working with senior stakeholders
• Excellent interpersonal, communication, presentation and influencing skills
• Integrity and trustworthiness in order to maintain the team’s reputation and
standing
• Strong problem solving ability to address new situations and efficiently handle
any incidents which may arise
• The role holder will have significant demonstrable commercial experience
covering successful large-scale Group wide programme implementation and
management.
• A proven track record of the full programme life cycle, employing a broad and
diverse range of PMP best practice disciplines.
• Experience of best practice project management methodologies and tools,
combined with the ability to influence the business to adhere to best practice.
• Gravitas and ability to have a strong impact and to influence key decisions,
budget management, cost and benefit management and resource allocation.
• Experience of having prior portfolio management experience gained within the
Financial Services industry.
• Experience of managing change programmes successfully.
Education
• Bachelor degree or equivalent professional experience required. Master degree
preferred.
Preferred
• Proven track record of working in the Financial Services Industry
• Demonstrable security awareness, and understanding of security in the broad
business context
• Formal external qualification/accreditation in project management methodology
• Excellent communication skills (verbal and written)
Experience
• The role holder will have solid commercial experience covering successful
programme implementation and management.
• A proven track record of the full programme life cycle, employing a broad and
diverse range of PMP best practice disciplines.
• Experience of best practice project management methodologies and tools,
combined with the ability to influence the business to adhere to best practice.
• Gravitas and ability to have a strong impact and to influence key decisions,
budget management, cost and benefit management and resource allocation.
• Experience of having prior portfolio management experience gained within the
Financial Services industry.
• Experience of managing complex change successfully.

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