Casino Cage Cashier - Θέσεις εργασίας Κύπρος

Αναζήτηση Εργασίας (Each Day We Try to Be Better)

Booking.com

14 Μαΐου 2019

Casino Cage Cashier

POSITION SUMMARY: 

A Cage Cashier is responsible for providing professional, prompt and accurate service relating to monetary and financial transactions in a secure environment known as the Cage which encompasses three distinct areas being: Chip Bank, Front Window and Main/Cheque Bank.

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PRIMARY RESPONSIBILITIES:



Generic to all Cage functions:


To ensure the provision of professional and timely service to our customers, maintaining a current knowledge of the City of Dreams Mediterranean (COD)  complex and facilities

To ensure all duties are performed in strict compliance with relevant policies and procedures i.e. Cyprus Gaming Commission

Consistently seek to develop a trusting relationship and working rapport with team members and ensure a positive approach to work, whilst assisting with the training of new and existing staff

Chip Bank Duties:


Assume responsibility for an assigned inventory of gaming chips for a specific shift, performing all transactions in an accurate and timely manner, including communicating “shift hand-over” issues and complete a shift-end balance

Transactions include but are not limited  to:

Verification of chip validity

Table fills and credits

Chip transfers

Chip rotation

Associated administrative duties

Liaise with Cage management with regard to ordering and destruction of gaming chips

Front Window duties:


Assume responsibility for an assigned inventory of cash and/or cash equivalents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance

Using COD operating system to perform various transactions and services

Replenish assigned inventory as determined by business demands, ensuring minimal disruption to customer service

Perform financial/monetary transactions for our customers including but not limited to EFTPOS and credit card processing, exchange of gaming chips, foreign currency, travelers cheques and cashless gaming redemption

Main/Cheque Bank duties: 


Assume responsibility for an assigned inventory of cash/cash equivalents and documents for a specific shift, performing all transactions in an accurate and timely manner, including verification of assigned inventory and shift-end balance

Perform financial/monetary transactions for our customers including but not limited to, preparation of banking – cash, cheques, credit card, verification of cashless gaming and foreign currency etc

Maintain accurate records pertaining to the various accounts held by our customers

Liaise with Count Team management relating to the “buys” of various “drops”

Prepare and disseminate daily reports as required for financial reporting purposes


KEY PERFORMANCE INDICATORS


Consistency in the delivery of established service standards

Constructive relationships are built with customers and team members

Accurate demonstration of product knowledge

Transactions performed in a timely and accurate manner

Attention to detail

QUALIFICATIONS:


Education & Experience


Previous customer service and cash handling experience

(Preferably from within the Gaming or Banking industry)

Good command of English and Greek Language

Skills / Competencies


Is trustworthy, well presented, outgoing and highly motivated

Adheres to, and supports the Company’s Vision & Values

Displays a high commitment to improving customer service

Motivates others to achieve business objectives and common goals

Encourages people to work as a team

Adopts and implements new approaches and practices to meet changing circumstances

Clearly understands the strategic Vision of the Company and how it impacts on the Business Unit/function

Achieves agreed objectives and accepts accountability for results

Has proven employee and customer orientation

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