Call Centre Agent, Loyalty Marketing - Θέσεις εργασίας Κύπρος

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Call Centre Agent, Loyalty Marketing

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Cyprus Casinos Limassol

City of Dreams Mediterranean


REQ1893 Call Centre Agent, Loyalty Marketing (Open)

POSITION SUMMARY:


The Call Centre Agent, Loyalty Marketing is responsible for the smooth operation of any phone calls held by existing and future customers. They provide services to fulfill and support members of the Casino, answer to their questions and resolve any issues.  They act as a front line call center representative on behalf of Cyprus Casinos and ensuring a high standard of quality is provided to all clients in accordance with established service standards.


PRIMARY RESPONSIBILITIES:


Delivers immediate related services to members and potential players via telephone answering;

Informs clients by explaining procedures; answering questions; providing information;

Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption

Maintain a quick response time to all calls to the members’ hotline;

Maintains communication equipment by reporting problems.

Provide assistance and support to liaising departments

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Studies new product descriptions;

Undertakes sales and organization mission by completing related results as needed;

Collaborates and communicate on new casino operations procedures and games with table games, loyalty marketing and gaming machines departments;

He/ She will be responsible for keeping the Electronic Logs for Incidents;


The Call center Agent will respect and implement Responsible Gaming Procedures, AML if requested by the managers.


Key Performance Indicators


Continuous progress of Technical Skills.


The rules of all games rendered by the Casino and the whole list of services;


Rules and standards of labor safety, operational safety, industrial health and fire safety;


QUALIFICATIONS:


Experience 


One year or above relevant experience in customer services field.


Education 


Secondary-level education;


Skills / Competencies


Computer literate.


Excellent interpersonal and communication skills


Good command of Greek and English. Russian/ Arabic/ Hebrew/ Chinese language highly regarded.


Must be able to work indoors and be exposed to various environments such as, but not limited to noise, dust, cigarette smoke and fragrances


Must be able to tolerate second hand smoke


PERSONAL COMPETENCIES:


Willing to work on shifts, Flexible and accommodating


Receptive and versatile in adopting new approaches and practices to meet changing circumstances.


High adaptability to various assigned job tasks


Computer literate.


Excellent interpersonal and communication skills in English, Greek. Any knowledge of the above languages will be highly regarded.


Ability to work under pressure, energetic and enthusiastic.


Possesses strong time management skills.

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