CSR, Billing Support Agent Evening and Overnight Shift - Θέσεις εργασίας Κύπρος

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CSR, Billing Support Agent Evening and Overnight Shift

CSR, Billing Support Agent Evening and Overnight Shift
at MindGeek Careers
Nicosia, Cyprus

MindGeek, a company specializing in the development and marketing of highly trafficked web properties, and a leader in its activity sector is searching for a Customer Support Agent.

If you are a passionate and driven individual, eager to learn new things, and love to push the boundaries of what is possible, then MindGeek is the place for you.  You will be working as part of a team within a fast-paced, fun, challenging and creative environment in order to achieve team-oriented goals.
This opening is for the evening shift (3pm-11pm) and overnight shift (11pm- 7am). Two consecutive days off but no weekends.

Responsibilities:

Working in the contact center environment, the CSR (Customer Service Representative) upholds three key pillars of Customer Care: world-class customer service, retentions, and risk mitigation. Key daily tasks include:

Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations
Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries
Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer
Upselling existing members to maximize value through the extension of memberships and/or introducing alternative products
Highlighting the value of the product to turn a cancellation into a retention
Handling multiple simultaneous interactions to ensure all customers are responded to within established targets
Refunding responsibly to prevent chargebacks and mitigate risk
Ensuring all customers are satisfied to increase customer loyalty
Logging accurate notes to provide a link between the customers and the product teams
Requirements:

Proven ability to deliver exceptional customer service in a fast-paced environment
Creative and passionate for sales; Aptitude for retentions and upselling
Proficient with computers and web browsers; capable of multi-tasking across multiple systems
Ability to identify and solve problems independently; focuses and guides self in accomplishing work objectives
Maintains effectiveness when experiencing major changes in work tasks and work environment
Fluent in English (written and spoken); strong communication soft-skills;, Spanish, German, Italian would be considered an asset
Call center experience an asset, but not required
Exemplary attendance and punctuality required
Flexibility in schedule
Benefits we’re offering you:

Attractive salary aligned with your skills and experience
Discretionary Annual salary increases
Discretionary Bonuses twice a year
Private health insurance
Fitness Allowance
Daily Breakfast
Company and Team outings
……and many more
Want to be part of our Team? Apply today!

Please note: All information provided will be treated confidentially.

We thank all candidates for their interest; however only those under consideration will be contacted.

We look forward hearing from you!

MINDGEEK IS AN EQUAL OPPORTUNITY EMPLOYER