Technical Support Operator - Θέσεις εργασίας Κύπρος

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Technical Support Operator

Technical Support Operator

Available Locations: Limassol/Nicosia – Work from Home
PrimeTel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels and mobile services. In PrimeTel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.

If you are passionate about Customer Care, then we are looking forward to meet you and have you join our Call Centre team.

What your daily routine will look like:
Provides customer support and acts as an interface between the customers and the company by attending to their queries and complaints
Troubleshoots and solves customers’ technical related issues
Promotes company’s products and services
Handles information and billing inquiries
What profile the ideal candidate should have:
Educated to a degree level. Undergraduate degree in Computer Science or other technical area is preferable
Experience in a service environment
Excellent communication skills
Strong interpersonal skills
Knowledge of computer and internet applications
Ability to work in a complex and high demanding environment
Excellent command of the spoken/written Greek & English language
Availability to work in shifts, weekends and public holidays (5 shifts/week)
Remote work is necessary until further notice. All you need is:
Access to the Internet
A dedicated working station with no interruptions
What we provide for your remote work:
Online training and support using various cloud-based peer-to-peer software platforms
Online continuous learning education through e-Learning courses